TREY CRUZ Finds Peace at Media Temple

We have sucessfully transferred all of our data to our new hosting provider at Media Temple. Throughout the whole process I learned some valuable things about transferring a wordpress blog and how not to trust most hosting companies. The site had been hosted by my server at work until the beginning of September. The large volume of traffic to the site started to slow down the internal network quite a bit. It was time to move. So I signed up for 1and1 Hosting and was excited to get things up and going as quickly as possible. Damn was I wrong!

I HATE 1&1 
My domain name’s registrar is 1and1 and for some reason it took them 14 hours for it to “transfer” from my 1&1 Instant Domain package to my 1&1 Hosting Package! And to make things more painful, I wasn’t allowed to access the MySQL database from any external programs which left me with only one option… to use phpMyAdmin (or some crap like that). It was no biggie at first. I tried using the import feature, but that crap gave me error, after error, after error.

I decided to call customer support and the lady said yes I can access it externally and to just wait 24-48 hours for everything to resolve. She also told me that the reason I wasn’t able to import my sql file was because the account hasn’t completed setup. So I waited and waited and figured out later that she lied to me! In a desperate attempt to minimize downtime I loaded all my files to 1&1 and linked it back to my database at my old hosting. Of course this wouldn’t work for long.

After much thinking, I decided I want my money back! Here’s the main reason I left 1&1.com

1. Customer support was horrible. They are all liars!
2. I wasn’t allowed external access to MySQL. This is how I administer it.
3. Everything in the control panel took hours to update! Even my ftp password!
4. JUST PLAIN HORRIBLE.

I LOVE MEDIA TEMPLE… Finally at peace.
So after 4 days of researching around I found Media Temple… well “found” wouldn’t quite be the right term. I’ve seen their logo throughout many tech sites like TechCrunch so I decided to look it up. The price seemed fair, I heard nothing but great stuff about their customer support, and their user interface is really a plus… they also use what they call a “grid server” setup to ensure my site stays up.

So today I made the official move. I signed up and everything in my account was setup and ready to go in about 20 minutes! The only thing I had to do now is change my nameserver settings on 1&1 to point to my new host. Simple right? WRONG! Of course all 1&1’s fault. It took 7 hours to transfer my domain name from my Hosting Package back to my Instant Domain Package, or at leaset get it processed… and then from there I had to wait 4 more hours for the dns edits to take effect.

But the move was worth the wait. Although I admit I lost a great sum of revenue from the site being down for majority of the day, the reliability and support this new host offers can surely bring that cash back in no time. It’s only been a couple hours and this is what I love about Media Temple so far…

1. GREAT customer service
2. Everything was completed in a timely and efficient manner
3. They gave me coupons!
4. All my updates were instant (pw change, email accounts, etc…)
5. The speed of the site has increased significantly! (it takes like a second or less to load) 
6. I can actually access MySQL externally (though I had to input allowed ip list)
7. Instant access to DNS records… (I even have my own mail.treycruz.com :-)
8. Multiple admin levels.

Here is some tips for all you blogs and websites who are planning to move or acquire your first host.

1. Cheap hosting sounds great… but you get what you pay for. Crappy ass service and a bunch of lying tech support agents. I’m not saying all host are bad… but I’m pretty sure most of them are here to make a huge profit by stuffing your site with 8,000 others into a single server.
2. Always research your host before signing up with anyone! Make sure they have a money back policy. Ask a tech geek like me for advice… they are sure to tell you a lot of informative facts. If you’re using a web application make sure they can host it first.
3. Transfer your files when there is less traffic (like at 3am)! I lost a lot of money due to this mistake.
4. Media Temple is my preferred hosting provider. I hope to continue doing business with them in the many years to come and i’m pretty sure they can match your standards of a great webhost.

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